Primary Disclosure Statement
(Registered Financial Adviser)
Name of Registered Financial Adviser : Svetlana Young
Registration Number : FSP722973
Address : 14 Renfrew St, Balaclava, Dunedin 9011
Trading Name : Safensure
Mobile Number : 0272899449
Email Address : email@example.com
This disclosure statement was prepared on : 10th of March 2021
It is important that you read this document:
This information will help you to choose a financial adviser that best suits your needs. It will also provide some useful information about the financial adviser that you choose.
In addition to the information that I must disclose to you in this statement, I must also disclose other information to you in a separate disclosure statement (or statements), including information about the types of services that I provide, the fees that I charge, and any actual or potential conflicts of interest. If I have not provided that information to you at the same time as I give you this statement, I must provide it to you as soon as I can.
What sort of adviser am I?
I am Financial Adviser who run a licensed financial adviser business called Safensure NZ Ltd trading as SAFENSURE. I am advising on Life Insurance products , Fire and General insurance products and KiwiSaver product. Registered Financial Adviser. This means I have been authorised by the Financial Markets Authority (the government agency that monitors financial advisers) to provide the financial adviser services described below.
My Experience & Qualifications
I have worked in the Financial Services industry since 2010 in New Zealand. I worked as an adviser in the area of Risk Management, Fire and General Insurance and KiwiSaver advice.
My relevant qualifications include:
I have completed the National Certificate in Financial Services Level 5 in 2019 for Life Insurance product and Mortgage loan.
I keep my qualifications up-to-date through continuing education (consisting of seminars, technical briefings, product accreditation and conference workshops) for a minimum of thirty hours of structured development over the course of every two years. This includes keeping up-to-date with changes to the Code of Professional Conduct for Authorised Financial Advisers and relevant consumers laws such as the Fair-Trading Act.
How I Operate
When I give advice, I follow the international six-step process:
- Establishing the client-adviser relationship,
- Gathering client data and determining your goals and expectations,
- Analysing and evaluating the client’s financial position, cash and debt management, personal and business insurance, retirement planning, and/or investment
- Developing and presenting our written advice,
- Overseeing the implementation of the plan, and
- Monitoring and reviewing the
This can require a series of meetings with you before our advice is finalised. It also means I maintain a close ongoing relationship with clients, regularly reviewing progress and working with you over time to ensure your goals can be met.
My advice may take account of your personal objectives, financial situation and will depend on your needs. It will be clear and concise, with enough detail for you to make an informed decision about whether to act on it. It may include some of or, all of the products in this document.
Professional Indemnity Insurance
I have professional indemnity insurance which covers all my areas of practice. This policy applies when I act in my professional capacity as an adviser, providing financial advisory services. This insurance provides protection for:
- any error or omission; defamation;
- employee dishonesty; and
- includes full “prior acts” protection.
The underwriter is: NZI, a business division of IAG New Zealand Limited. As with all insurance, this cover has limitations and is subject to certain exclusions and terms and conditions.
Services and products, I provide
Safensure NZ Ltd provides financial advice to clients about their:
- Personal life, sickness and disability insurance needs
- Health insurance needs and products
- Business Life and disability insurance needs and product
- Kiwisaver needs and products
How can I help you?
I have been authorised to provide you with financial adviser services of the following categories.
- Personal Risk Management
- KiwiSaver advice
- Business insurance
When I do this, I will be able to give you advice about:
- Financial products provided by only 1
- Financial products provided by a small number of organisations (2 to 5 organisations).
- Financial products provided by a broad range of organisations (more than 5 organisations).
How do I get paid for the services I provide to you?
Safensure NZ ltd does not charge fees, expenses or any other amount for the financial advice provided to its clients.
I am required to tell you about commissions and other benefits that I have received or will or may receive in relation to the services that I provide to you. I must tell you these things before I give you advice and/ or provide a service or, if that is not practicable, as soon as practicable after I give you that advice and/ or provide that service.
Safensure NZ Ltd receive commissions from the providers on those products we recommend and you take out. The amount of commission based on the premium you pay. More detail is provided at the time our advice is given. From time to time , product providers may also reward us for business we provide to them. They may give us tickets to events, hampers or other incentives.
If you purchase product from us and cancel it within 24 months and the product provider requires us to payback the commission we received, then we reserve the right to charge you a cancellation fee equivalent to a reasonable value of the work we have performed in providing this advice. An indication of such a cancellation fee amount will be advised at the time our advice is provided to you.
Conflicts of interest:
To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s objectives, needs and circumstances. All our financial advisers undergo training how to manage the conflicts of interest. We undertake a compliance audit, and a review of our compliance program annually by a reputable compliance adviser. We further manage possible conflicts of interest by:
- Choosing product providers based on your needs and not on the commission we may receive.
- Avoiding any production requirements for one product provider
- Not accepting any gifts or incentives offered by product providers
- Having access to a range of product providers
- Using third party product research as part of our analysis
- Having our processes audited annually by a reputable compliance adviser.
What are my duties and obligations?
I have duties and obligations under the Financial Market Conducts Act 2013 relating to how I give advice. I am required to:
- Ensure you understand the nature and scope of service you ask me to provide.
- Provide an advice service that is relevant to this scope of service and suitable to your circumstances and needs.
- Listen to your needs, concerns, preferences and to treat you fairly and with respect.
- Act with integrity and give priority to your interests and give advice not influenced by my own interests.
- Exercise care diligence and skill in providing you with advice.
- Meet the necessary standards of competence, knowledge and skill to provide you with the advice requested.
- Ensure you understand my advice and recommendation and any associated risks.
- Keep you informed long the way and communicate in timely, clear and effective manner.
- Meet the necessity standards of competence, knowledge and skill to provide you with the advice requested.
What should you do if something goes wrong?
If you have a problem, concern, or complaint about any part of my service, please tell me so that I can try to fix problem.
You may contact the internal complaints scheme by contacting us on (09) 927 4300 or email us at firstname.lastname@example.org or email@example.com . If I cannot agree on how to fix the issue, or if you decide not to use our internal complaints scheme, you can contact the Financial Dispute Resolution Service;
Address : Level 4, 101 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
Telephone number : +64 4 472 3725
Email address : firstname.lastname@example.org
Insurance and Financial Services Ombudsman is another provider which resolves complaints about insurance and financial services. This service will cost you nothing and will help us resolve any disagreements. You can contact Insurance and Financial Services Ombudsman Scheme Inc at:
Address: PO Box 10-845, Wellington 6143, New Zealand
Telephone number: +64 (04) 499 7612
Email address: email@example.com
If you need to know more, where can you get more information?
If you have a question about anything in this disclosure statement or you would like to know anything more about me, please ask me. If you have a question about financial advisers generally, you can contact the Financial Markets Authority.
How am I regulated by the Government?
You can check that I am a registered financial services provider at http://www.fspr.govt.nz
The Financial Markets Authority authorises and regulates financial advisers. Contact the Financial Markets Authority for more information, including financial tips and warnings.
You can report information or complain about my conduct to the Financial Markets Authority, but in the event of a disagreement, you may choose to first use the dispute resolution procedures described above under (What should you do if something goes wrong?).